1. Services and Pricing

Clients may choose individual services or a bundled package. All pricing is in AUD and inclusive of GST.

Service pricing:
• Ad campaign management – $1,000 per month
• Organic account management – $400 per month
• Organic content videography:
 – $2,000 per month (fortnightly)
 – $1,000 per month (monthly)
 – $600 per month (bi-monthly)
 – $500 per month (quarterly)
 – $1500 one-time (standalone shoot)
• Lead management software – $200 per month
• Personal receptionist – $900 per month

2. Default Packages

'Brand Booster Package'

• $1,400 per month (inc gst)
• Includes:
 – Social media account management
 – Free professional video shoot every month
• Success warranty: We guarantee that you’ll gain at least 300 new followers on your social media within 3 months of your organic campaign going live— across Facebook and/or Instagram. If this target isn’t met, we’ll continue working at no service cost until it is.

'Lead Engine Package'

• $2,600 per month (inc gst)
• Includes:
 – Ad campaign management
 – Social media account management
 – Free professional video shoot every month
 – Lead management software
• Success warranty: We guarantee that you’ll generate $150,000 in revenue within 3 months of your campaign going live — through the leads we generate and any word-of-mouth referrals that result from them.If this target isn’t met, we’ll continue working at no service cost until it is.

'The Delegator Package'

• $4,500 per month (inc gst)
• Includes:
 – Ad campaign management
 – Social media account management
 – Free professional video shoot every 2 weeks
 – Lead management software
 – Personal receptionist
• Success warranty: We guarantee that you’ll generate $1 million in revenue within 12 months of your campaign going live — through the leads we generate and any word-of-mouth referrals that result from them.If this target isn’t met, we’ll continue working at no service cost until it is.

2A. Custom Packages

Clients may choose to build a custom package by selecting individual services from our offerings. This allows full flexibility to pick and choose based on your budget, goals, and needs.

• Custom packages operate on a monthly rolling basis, with a minimum 3-month initial commitment.
• After the initial 3-month period, you may upgrade or downgrade your services at any time with at least 30 days' written notice.
• Any changes to your package may impact your eligibility for a success warranty (see Section 4).

Success Warranty for Custom Packages

If you create a custom package, your success warranty is determined by both:

1. Your total monthly spend, and
2. The specific services you include.

Success warranties are applied as follows:

• $1M Revenue Guarantee (within 12 months)
  Applies only if your custom package totals $4,500/month or more, and includes:
  • Ad campaign management
  • Organic social media management
  • Regular video shoots (at least every 2 weeks)
  • Lead management software
  • Personal receptionist
• $150K Revenue Guarantee (within 3 months)
  Applies for packages between $1–$4,499/month, and includes at minimum:
  • Ad campaign management
  • Organic social media management
  • Regular video shoots (at least every 3 months)
• 300 Followers Guarantee (within 3 months)
  Only applies for the brand booster package. Not available with any other package combination.
• No Warranty
  Applies to all other combinations of packages not stated above.

We reserve the right to assess warranty eligibility based on your selected package. You will be informed of your applicable warranty at the time of proposal or quote.

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3. Service Definitions

• Ad campaign management: We run your Meta ad campaigns, including account setup, creative testing, ongoing optimisation, and monthly reporting.
• Organic social media management: We schedule posts, stories, and content provided by you. Posting frequency is at our discretion and depends on content volume.
• Video shoot: On-site video shoot. Up to 1 location. Up to 60 seconds of content creation per shoot. Additional fees apply for more content. Editing is included.
• Lead management software: Includes CRM pipeline, automations, email marketing, review collection, dashboards, and login access.
• Personal receptionist: Our virtual receptionist responds to leads generated through our system, handles inbound messages, follows up leads, and books appointments.
• Ad spend: Paid directly to Meta or other platforms by you. It is not included in your payment to BC Digital and is your responsibility.

4. Success Guarantee

If we fail to deliver the agreed-upon outcome as outlined in the success guarantee for your selected package, we will continue working at no additional service cost until the outcome is achieved or until 3 months have passed — whichever comes first.
• Ad spend is not included in this and must still be paid by you as normal.
• If there is a payment failure, delay, or any interruption caused by you that affects the process, the guarantee may be rendered void at our discretion.
• To claim the guarantee, you must submit a written request via email to ethan@bcdigital.com.au within 10 calendar days of the warranty period ending. Late submissions will not be accepted and will void the guarantee.
• If applicable, you’ll need to provide evidence of sales performance (e.g. profit and loss statements) to support your claim.

5. Client Responsibilities

• Attend sales consultations with leads and provide quotes.
• Join a monthly review call to provide feedback.
• Ensure Meta ad spend is funded and paid directly.
• Provide all required business assets, content, and approvals in a timely manner.

6. Payment Terms and Cancellation

• Minimum 3-month commitment on all services.
• Early cancellations require payment of the full 3-month term.
• After 3 months, cancellations require 30 days’ written notice via the cancellation form.
• Any payments due during this 30-day notice period must be paid.
• An exit interview (via video call) is required before cancellation is finalised.

7. Pausing Services

• Services may be paused with 14 days' written notice via the pause request form.
• Any invoices due before the pause must still be paid.
• A resume date must be provided.
• Maximum pause duration is 3 months — longer pauses require a new request.

8. Liability Disclaimer

• BC Digital is not liable for any financial loss, missed opportunity, or business damages.
• You assume full responsibility for your lead handling, quoting, and closing results.
• While we aim to generate qualified leads, results are not guaranteed due to variables beyond our control.

9. Confidentiality

• You agree to keep all business information of BC Digital and its operating procedures confidential unless required by law or explicitly approved in writing.

10. Intellectual Property

• All work, leads, creative assets, and materials produced remain the property of BC Digital unless otherwise agreed in writing.
• You may not reuse or redistribute any materials created by us without written permission.

11. Force Majeure

• BC Digital is not liable for any delay or service failure due to events beyond our control (e.g. illness, natural disasters, bank declines or card blockages imposed by the bank, platform outages, payment failures of ad spend to the platform, etc.).

12. Video Shoots

• Video shoots are a maximum of 1 hour.
• A maximum of 1 location is allowed per shoot.
• Locations must be clean, accessible, and prepped - at your own expense if they are not.
• Filming locations further than 30kms of Liverpool may incur a $100/hr travel surcharge at our own discretion.
• Any delays caused will reduce available shoot time at your expense.
• Additional filming, editing, travelling etc will incur extra charges at our discretion.
• The videographer may end the shoot early if all required footage is captured.

13. Client Responsibilities for Video Shoots

• Appear on camera or send a delegate at your own expense.
• Prepare and grant access to all locations.
• Cover the cost of any external venue, actor, or extra equipment needed.
• You are responsible for scheduling video shoots.
• Unused video sessions expire if not used within 1 month of their scheduled quarter.

14. Cancellations and Rescheduling

• A $500 minimum cancellation fee applies once a shoot is booked.
• Outdoor filming may need to be rescheduled due to weather — rescheduling fees may apply.

15. Revisions and Delivery

• Includes 1 round of video revisions. If you do not use this revision within 7 days, it is voided.
• Additional revisions are charged at $150/hour.
• Standard delivery time is 10 business days post-shoot.
• All videos are delivered digitally via download link or file transfer.

16. Ownership and Usage Rights

• BC Digital retains ownership of all video and campaign assets unless otherwise agreed.
• Redistribution or modification of our work outside the original agreement requires written permission.

17. Dispute Resolution and Governing Law

• These terms are governed by the laws of New South Wales, Australia.
• In the event of a dispute, both parties agree to attempt mediation before pursuing legal action.